Terms of service

Client Notice & Cancellation Policy

Purpose
This policy outlines the notice period required for clients who wish to terminate ongoing services with the company. It ensures an orderly transition, proper project closure, and resource planning.

Notice Period Requirement
Clients are required to provide a minimum of one (1) month’s written notice to cancel any ongoing services, retainers, or agreements.

Submission of Notice

• Notice must be provided in writing via email to your account manager or the company’s official contact address.

• The one-month notice period begins from the date the cancellation request is received and acknowledged.

Fees During Notice Period

• All services and associated fees will continue during the notice period.

• Clients remain responsible for payment of any work completed, in progress, or scheduled within this time.

Project Completion & Handover
During the notice period, the company will:

• Complete agreed work scheduled within the timeframe, where feasible.

• Prepare and deliver final assets upon receipt of outstanding payments.

• Provide a reasonable handover of materials, files, and documentation.

Early Termination Requests

• Requests to terminate services immediately (without notice) may be considered but are subject to approval.

• In such cases, the company reserves the right to charge fees equivalent to the full one-month notice period.

Outstanding Payments

• All outstanding invoices must be settled prior to the release of final files or transfer of assets.

Non-Refundable Work

• Work already completed, in progress, or booked is non-refundable.

Policy Updates
This policy may be updated from time to time and will form part of the service agreement with all clients.